Frequently Asked Questions

If you are a program manager, we will walk you through this when we set up your institutional account. Basically, we will need:

• The emails of your Event Administrators to invite them to manage the system
• A list of your mentor and mentee sites (and Approver emails if you are using Approvers)
• A list of the Pools you want to use (we will help you create an optimal list for your institution based on how you intend to use Torace for matching)

Torace can be used for a wide variety of educator mentoring programs within an institution or between institutions. There are also a lot of creative ways to use the invitation and matching functionality.

Schedule a free demo today!

Reach out to us and let us know a little about your situation and institution: info@torace.com

Anyone can create a Torace account!

If you are a Mentor or a Mentee, you need to be invited by an Event Administrator in order to participate in an Event, but your Torace account is free.

If you'd like to be an Event Administrator, we will need to set up your institution with an account and grant you access to that account with Event Administrator privileges.

• Book a demo 
• Sign up for a free trial

 

We provide email, phone, and virtual support to users. Email: support@torace.com

If you would like program advisory support or trainings for your team on how to best leverage Torace as a program improvement, recruitment and professional development planning tool, reach out to the team for a free consultation.

You will receive an email invoice with a link to pay via a bank transfer or credit card. Checks are also accepted. If your institution has other invoicing requirements, let us know at onboarding and will accommodate them.

Onboarding consists of a virtual meeting with your Event Administrators. During the call we review and confirm the setup of your institution in Torace, activate the Event Administrator privileges and walk you through the simple steps to setting up your first Event. We will also answer any questions you might have about best practices aligned to your program objectives. Event Administrators can contact us for additional help at any time throughout the process!

We use state-of-the-art, up-to-date, cloud-based safety tools. If you choose to participate in an Event, Approvers, Event Administrators and other participants in the Event may see portions of your Event Profile because that information is what drives the Approvals, Preferences and matching process. You can read our privacy agreement for more details.

The Torace Matching Platform is our main product but we also have the following products to meet a variety of needs.

• Ace AI-Powered Matching
• Torace Training Center
• Torace Data Insights