--- title: Frequently Asked Questions │ Torace description: Find answers to common questions about Torace—account setup, pricing, support, and more. Get the information you need to get started with our platform. image: https://www.torace.com/hubfs/FAQs%20page.png --- [Skip to content](https://www.torace.com/frequently-asked-questions#main-content) [![](https://www.torace.com/hs-fs/hubfs/logo%20300dpi-1.png?width=110&height=50&name=logo%20300dpi-1.png)](https://torace.com?hsLang=en) - ABOUT Show submenu for ABOUT - [About Us](https://www.torace.com/about-us) - [Blog](https://blog.torace.com/articles/1) - [FAQs](https://www.torace.com/frequently-asked-questions) - PRODUCTS Show submenu for PRODUCTS - [Torace Matching Platform](https://www.torace.com/torace-matching-platform) - [Mentor Cultivation Tool](https://www.torace.com/mct) - [Torace Training Center](https://www.torace.com/ttc) - [Torace Data Insights](https://www.torace.com/tdi) - [Ace AI-Powered Matching](https://www.torace.com/ace-ai-powered-matching) - SOLUTIONS Show submenu for SOLUTIONS - [For School Districts](https://www.torace.com/torace-for-school-districts) - [For Educator Prep Programs](https://www.torace.com/torace-for-educator-prep-programs) - [For Organizations](https://www.torace.com/torace-for-organizations) - FREE RESOURCES Show submenu for FREE RESOURCES - [Quick Links](https://www.torace.com/free-resource-quick-links) - [Student Teacher Programs](https://www.torace.com/free-resource-student-teaching-programs) - [Residency Programs](https://www.torace.com/free-resource-residency-programs) - [Understanding Your Talent Pipeline](https://www.torace.com/free-resource-understanding-your-talent-pipeline) - [Micro-Mentoring Resources](https://www.torace.com/free-resource-micro-mentoring) - [PLANS & PRICING](https://www.torace.com/pricing) - [TORACE PLATFORM](https://app.torace.com/#/auth/sign-in) Open main navigation Close main navigation - ABOUT Show submenu for ABOUT - [About Us](https://www.torace.com/about-us) - [Blog](https://blog.torace.com/articles/1) - [FAQs](https://www.torace.com/frequently-asked-questions) - PRODUCTS Show submenu for PRODUCTS - [Torace Matching Platform](https://www.torace.com/torace-matching-platform) - [Mentor Cultivation Tool](https://www.torace.com/mct) - [Torace Training Center](https://www.torace.com/ttc) - [Torace Data Insights](https://www.torace.com/tdi) - [Ace AI-Powered Matching](https://www.torace.com/ace-ai-powered-matching) - SOLUTIONS Show submenu for SOLUTIONS - [For School Districts](https://www.torace.com/torace-for-school-districts) - [For Educator Prep Programs](https://www.torace.com/torace-for-educator-prep-programs) - [For Organizations](https://www.torace.com/torace-for-organizations) - FREE RESOURCES Show submenu for FREE RESOURCES - [Quick Links](https://www.torace.com/free-resource-quick-links) - [Student Teacher Programs](https://www.torace.com/free-resource-student-teaching-programs) - [Residency Programs](https://www.torace.com/free-resource-residency-programs) - [Understanding Your Talent Pipeline](https://www.torace.com/free-resource-understanding-your-talent-pipeline) - [Micro-Mentoring Resources](https://www.torace.com/free-resource-micro-mentoring) - [PLANS & PRICING](https://www.torace.com/pricing) - [TORACE PLATFORM](https://app.torace.com/#/auth/sign-in) [Book Demo](https://www.torace.com/book-demo?hsLang=en) # Frequently Asked Questions What do I need to get my institution started using Torace? If you are a program manager, we will walk you through this when we set up your institutional account. Basically, we will need: - The emails of your Event Administrators to invite them to manage the system - A list of your mentor and mentee sites (and Approver emails if you are using Approvers) - A list of the Pools you want to use (we will help you create an optimal list for your institution based on how you intend to use Torace for matching) How do I know if Torace is right for my program? Torace can be used for a wide variety of educator mentoring programs within an institution or between institutions. There are also a lot of creative ways to use the invitation and matching functionality. Schedule a [free demo](https://www.torace.com/book-demo?hsLang=en) today! I’m a student teacher or teacher leader and would like my institution to use Torace. What can I do? Reach out to us and let us know a little about your situation and institution: [info@torace.com](mailto:%20info@torace.com) Do I need to purchase Torace to use it? Anyone can create a Torace account! If you are a Mentor or a Mentee, you need to be invited by an Event Administrator in order to participate in an Event, but your Torace account is free. If you'd like to be an Event Administrator, we will need to set up your institution with an account and grant you access to that account with Event Administrator privileges. - Book a [demo](https://www.torace.com/book-demo?hsLang=en) - Sign up for a [free trial](https://www.torace.com/pricing?hsLang=en)   What kind of support do you provide? We provide email, phone, and virtual support to users. Email: [support@torace.com](mailto:%20support@torace.com) If you would like program advisory support or trainings for your team on how to best leverage Torace as a program improvement, recruitment and professional development planning tool, reach out to the team for a [free consultation.](https://share.hsforms.com/1xRcX_TTHSsCUwcgddurCWgc5lxn) How does invoicing work? You will receive an email invoice with a link to pay via a bank transfer or credit card. Checks are also accepted. If your institution has other invoicing requirements, let us know at onboarding and will accommodate them. What is onboarding? Onboarding consists of a virtual meeting with your Event Administrators. During the call we review and confirm the setup of your institution in Torace, activate the Event Administrator privileges and walk you through the simple steps to setting up your first Event. We will also answer any questions you might have about best practices aligned to your program objectives. Event Administrators can contact us for additional help at any time throughout the process! Is my data secure in Torace? We use state-of-the-art, up-to-date, cloud-based safety tools. If you choose to participate in an Event, Approvers, Event Administrators and other participants in the Event may see portions of your Event Profile because that information is what drives the Approvals, Preferences and matching process. You can read our privacy agreement for more details. Do you offer other services or products? The Torace Matching Platform is our main product but we also have the following products to meet a variety of needs. - [Ace AI-Powered Matching](https://www.torace.com/ace-ai-powered-matching?hsLang=en) - [Torace Training Center](https://www.torace.com/torace-training-center?hsLang=en) - [Torace Data Insights](https://www.torace.com/torace-data-insights?hsLang=en) ## Have More Questions? Team Torace is happy to meet with you to answer any questions! [Book Demo](https://www.torace.com/book-demo?hsLang=en) [![](https://www.torace.com/hs-fs/hubfs/logo%20300dpi-1.png?width=110&height=50&name=logo%20300dpi-1.png)](https://torace.com?hsLang=en) Torace is the only mentorship matching platform built specifically for schools and educator prep programs—replacing spreadsheets and guesswork with a smarter, faster way to place student teachers and connect them with ideal mentors. By making better matches from the start, Torace helps districts fill vacancies with homegrown talent, reduces teacher turnover, and gives mentorship systems a practical edge through built-in training and actionable staffing insights. [linkedin-in icon](https://www.linkedin.com/company/torace/) [facebook-f icon](https://www.facebook.com/TeamTorace) [instagram icon](https://www.instagram.com/teamtorace/) [twitter icon](https://twitter.com/TeamTorace) [Follow us on Facebook](https://www.youtube.com/@teamtorace) [![EdSurge\_PI\_Badge (1)](https://www.torace.com/hubfs/EdSurge_PI_Badge%20(1).png "EdSurge_PI_Badge (1)")](https://edtechindex.org/product/ultid/PD12-A41E-8E44-D4F2-F9/) - ABOUT - [About Us](https://www.torace.com/about-us) - [Blog](https://blog.torace.com/articles/1) - [FAQs](https://www.torace.com/frequently-asked-questions) - PRODUCTS - [Torace Matching Platform](https://www.torace.com/torace-matching-platform) - [Mentor Cultivation Tool](https://www.torace.com/mct) - [Torace Training Center](https://www.torace.com/ttc) - [Torace Data Insights](https://www.torace.com/tdi) - [Ace AI-Powered Matching](https://www.torace.com/ace-ai-powered-matching) - SOLUTIONS - [For School Districts](https://www.torace.com/torace-for-school-districts) - [For Educator Prep Programs](https://www.torace.com/torace-for-educator-prep-programs) - [For Organizations](https://www.torace.com/torace-for-organizations) - FREE RESOURCES - [Quick Links](https://www.torace.com/free-resource-quick-links) - [Student Teacher Programs](https://www.torace.com/free-resource-student-teaching-programs) - [Residency Programs](https://www.torace.com/free-resource-residency-programs) - [Understanding Your Talent Pipeline](https://www.torace.com/free-resource-understanding-your-talent-pipeline) - [Micro-Mentoring Resources](https://www.torace.com/free-resource-micro-mentoring) - [PLANS & PRICING](https://www.torace.com/pricing) - [TORACE PLATFORM](https://app.torace.com/#/auth/sign-in) Copyright © 2025, Torace.com. 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